Customer care
Returns & refunds
Requesting a return
Contact us with your order number and the reason for your request before sending an item back. Please wait for instructions and confirmation of the next steps; do not assume a return is approved until we have reviewed your request.
Product condition and eligibility
Return eligibility is reviewed against the product condition and the circumstances of the order. Items should be kept in the condition required for the approved return. Products that are used, damaged after delivery, or missing included components may not qualify.
Refunds
Where a refund is approved, it is processed using the applicable payment or refund method after the returned item is received and reviewed, where a return is required. Processing and bank posting times can vary; contact us with your order details if you need an update.
Questions
For help with a return or refund, contact our support team with your order number and relevant details. We will review the request against the order information available.